ISO 9000 specifies the requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring the quality of a product or service; rather, it attests the process of production and how it will be managed and reviewed. The quality management system of IMTTI was awarded ISO 9001:2015 Certification which conforms to the global BS EN ISO 9001: 2015 quality standard. We, IMTTI, have developed a system of policy statements, operating procedures and work instructions to assure the quality of the services we provide to our external customers (those who are participating in training) as well as to have the quality of the training to be of highest standard. This "quality system" guides us in accomplishing our goals of achieving the highest standard and maintaining students' satisfaction. At IMTTI, we often have a number of different products in house, as well as many units of single products like online & onsite versions of different training. We believe that effective service identification and traceability will result in reduced costs by helping eliminate wasted effort and material due to mix-ups or lost products. It will also ultimately result in increased business due to customer satisfaction from getting expected quality of services.